USAG-RP AtHoc Self-Service
(accessible from all CAC-enabled computers - even those NOT on the Army's EUR domain - but Internet Explorer is recommended browser)

Self-Registration for the sponsor:

AFTER self-registering the sponsor, click here to register an additional family-member profile:

AtHoc Desktop Self-Service Video

Since the Army rolled out the AtHoc mass-warning notification system earlier this year, the message for users has been clear: Register now. It takes just five minutes and is the best way to ensure you and your family receive emergency warnings.

What may be unclear to users is how to register.

To assist, our Installation Emergency Manager has produced a step-by-step walkthrough, which can be accessed by clicking on the "AtHoc Setup User's Guide" link in the upper-left of this page. Also, below are some FAQs.

What does AtHoc do anyway?

The AtHoc mass-warning notification system sends registered users emergency warnings and other critical information, such as hazardous road conditions, reporting delays, and base closures due to severe weather. The notifications are mostly local, but may also be theater-wide.

The system notifies users in several ways: as a pop-up on their workstation computer, an email to work and home addresses, a text message to their cell phone, and a voicemail to their work, home and cell phones. There is also a smartphone AtHoc application.

Who are these users you keep talking about? Who should register?

Everyone with a Common Access Card should register—all service members, civilians and contractors.

Okay, I’m a service member/civilian/contractor. How do I register?

Step 1: From your work computer, look for the AtHoc icon, a purple globe, on the taskbar in the lower right corner of the screen.

Step 2: Scroll slowly over the icon to make sure the installation location is correct. The tag should read USAG Rheinland-Pfalz MWN.

Step 3: Right click on the AtHoc icon and select Access Self-Service from the pop-up menu.

Step 4: Select the My Profile tab and update your basic information—first and last name, building number and organization.

Step 5: Scroll down to the Numbers section and enter your work phone and email. If you have a government issued mobile phone, enter that number under Phone-Mobile and Text Messaging.

You also have the option of entering a home phone and email address, and if you don’t have a government issued mobile phone, a personal cell number as well.

This is important: Enter all phone numbers as if dialed from the United States, starting with 01149. For example, a work number on Pulaski would look like this: 0114963134064203.

When you enter your full phone number, you will receive a message that reads “Input format is not valid. Accept as is!” Click on “Accept as is!”

Do not enter DSN numbers.

Step 6: Save.

Let’s back up—I don’t see the purple globe or the tag displays the wrong location. What do I do now?

You can still register at the USAG Rheinland-Pfalz MWNS Self-Service page:

After self-registering, you can also register a family member profile at:

You do not have to be on the Army's EUR domain to use these links, but you do need to be on a CAC-enabled computer.

You said something about a smartphone application?

There is a free application for iOS and Android phones. To install the AtHoc Notifier, follow these steps:

Step 1: Make sure you are registered with an active email address in the USAG Rheinland-Pfalz mass warning notification system.

Step 2: Download the AtHoc Notifier app from the Apple or Google store.

Step 3: When the download is complete, open the application and enter the email address associated with your USAG Rheinland-Pfalz MWNS account.

Step 4: AtHoc will send a verification email to confirm your address. From the email, click Verify Now. Because of security considerations on many of the current .mil email systems, you might need to manually copy the link from your verification email into the address bar of your Web browser in order to connect and verify the email address.

Step 5: Return to the application and add the USAG Rheinland-Pfalz MWN organization code: usa-rhein

You can also find these instructions in PDF format by clicking on this link.

I’m a family member and don’t have a CAC. Can I register myself?

Currently, only Common Access Card (CAC) holders can register in AtHoc. Here in U.S. Army Garrison Rheinland-Pfalz, however, we have set up the system, so that the sponsor can go in and create a second, linked profile and enter specific text messaging, email or phone contact information for a family member. This will allow their family members to receive separate mass notifications directly without affecting the notifications that are sent to the sponsor. To do this sponsors must first complete the self registration process outlined above.

After self registering, from computers on the Army's EUR domain, sponsors can right-click on the purple globe and select "Access My Dependent's Self Service." After validating with their CAC email certificate, they will be able to enter a complete set of contact information for their chosen family member in the same manner they did for their own self-registration.

Users NOT on the Army's EUR domain, can self register by using this Web address:

After self registering, they can register their family member profile by using this Web address:

I’m a retiree. Can I register in AtHoc?

If you do not have a CAC, you will not be able to register at this time. During severe weather or emergencies, please follow the USAG Rheinland-Pfalz Facebook page and tune in to AFN Kaiserslautern.

Any final tips?

Keep your information up to date. If you move to a new office or get a new personal cell number, make sure to go into AtHoc and provide your current information. AtHoc is effective in reaching community members with critical messages in real time, but its success depends on users’ input.

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